Roles and responsibility on the part of M/s. Patidar Refreshment:

✓ Equipment & Utensils
All required utensils and electric-based tea/coffee-making equipment (e.g., electric sigdi) will
be provided by Patidar Refreshment.

✓ Staff Deployment
Tea and coffee services shall be provided full-time by Patidar’s trained staff throughout the
contract period.

✓ Replacement Policy
In the event a service provider needs replacement, the replacement will be deployed within
48 hours of notice.

✓ Procurement of Consumables
All materials required to prepare tea and coffee—tea/coffee powder, milk, sugar, etc.—shall
be procured by Patidar Refreshment.

✓ Cleaning Responsibilities
Cups, utensils, and pantry/kitchen space will be cleaned using Patidar’s own cleaning materials while maintaining high hygiene standards.

✓ Guest Service
Attending to guests with water, tea, and biscuits as required shall be part of the regular
service.

✓ Accommodation
Staff accommodation will be independently arranged by Patidar Refreshment. No company
facilities will be utilized.

✓ Uniforms & ID Cards
Uniforms and ID cards (with PAN card details) for all staff will be provided by Patidar Refreshment.

✓ Staffing Ratio
▪ One staff member for up to 100 client employees.
▪ Two staff members for 101 to 200 employees.
▪ One additional staff for every 150 employees beyond 200.

✓ Staff Rotation
Staff rotation shall be conducted every six months to ensure continuity and availability of
trained personnel.

✓ Equipment & Utensils
All required utensils and electric-based tea/coffee-making equipment (e.g., electric sigdi) will be provided by Patidar Refreshment.

✓ Staff Deployment
Tea and coffee services shall be provided full-time by Patidar’s trained staff throughout the
contract period.

✓ Replacement Policy
In the event a service provider needs replacement, the replacement will be deployed within 48 hours of notice.

✓ Procurement of Consumables
All materials required to prepare tea and coffee—tea/coffee powder, milk, sugar, etc.—shall be procured by Patidar Refreshment.

✓ Cleaning Responsibilities
Cups, utensils, and pantry/kitchen space will be cleaned using Patidar’s own cleaning materials while maintaining high hygiene standards.

✓ Guest Service
Attending to guests with water, tea, and biscuits as required shall be part of the regular service.

✓ Accommodation
Staff accommodation will be independently arranged by Patidar Refreshment. No company facilities will be utilized.
✓ Uniforms & ID Cards
Uniforms and ID cards (with PAN card details) for all staff will be provided by Patidar Refreshment.

✓ Staffing Ratio
▪ One staff member for up to 100 client employees.
▪ Two staff members for 101 to 200 employees.
▪ One additional staff for every 150 employees beyond 200.

✓ Staff Rotation
Staff rotation shall be conducted every six months to ensure continuity and availability of trained personnel.

✓ Review Meeting
Monthly or quarterly review meetings may be held to assess service quality and make improvements if required.

✓ Issue Resolution
Any issues or concerns raised by the client shall be addressed within 24 hours. Communication can be made via phone or email at patidar.refreshment@gmail.com. Monthly or quarterly review meetings may be held to assess service quality and make
improvements if required.

✓ Issue Resolution
Any issues or concerns raised by the client shall be addressed within 24 hours. Communication can be made via phone or email at patidar.refreshment@gmail.com

Responsibilities of the Client Company

✓ Pantry/Kitchen Space
Provision of a kitchen area (100–200 sq ft) with washbasin, platform, and electric plug points for operating equipment.

✓ Storage Facility
A secure, lockable storage area to be provided for storing Patidar Refreshment’s consumables and equipment.

✓ Cleaning Support
Cleaning material for washing cups will be provided by the client.

✓ Crockery Provision
Tea/coffee cups and serving crockery shall be provided by the client as per usage requirements.

Commercial Terms

✓ Billing & Payment
▪ Monthly invoice to be raised by 5th of each month.
▪ Payment to be cleared by the client on or before the 7th of the same month.

✓ Price Review
▪ Tea, coffee, and milk prices will be reviewed annually.
▪ A minimum increase of ₹0.50 per cup will be applicable every 12 months.

✓ Applicable taxes (e.g., GST) will be charged additionally

Dispute Handling

✓ Any disputes or grievances shall be resolved amicably. In case of unresolved matters,
jurisdiction will lie with Mumbai courts.

Service Termination

✓ Both the parties reserves the right to discontinue the services at any time with a one-month
notice.

✓ Disclaimer: Terms and Conditions are indicative and subject to change based on
agreement/contract.